Privacy Policy

1. Who we are

chinatrain.net is operated by WISE UP LIMITED ("ChinaTrain", "we", "us"). Contact: [email protected]. Address: Unit 1707, 17/F The Galaxy, 313 Castle Peak Road, Kwai Hing, New Territories, Hong Kong.

2. Data we collect

We may collect account and contact details, passenger names and identity-document details required for real-name ticketing, journey and order information, payment status and limited transaction information, communications with support, consent preferences, device and browser information, and website usage or advertising-attribution data.

3. How we use data

We use personal data to search and fulfil ticket requests, provide tickets and order updates, process payments and refunds, answer support requests, prevent fraud and misuse, maintain security, improve the website, measure service and advertising performance, comply with legal obligations, and establish or defend legal claims.

4. Payment information

Payments are handled by payment providers. ChinaTrain does not ask you to send full payment-card details by email or chat and does not store full card numbers in ordinary customer-service records.

5. Sharing

We may share the minimum necessary data with railway and ticketing partners, payment providers, fraud-prevention and security services, hosting and technology providers, analytics or advertising providers subject to consent controls, professional advisers, and public authorities where legally required. We do not sell personal data for money.

6. International transfers

Ticket fulfilment and technology services may require data to be processed outside your country. We use appropriate contractual, organizational, and technical safeguards where required.

7. Retention

We retain data only for as long as needed for booking, support, accounting, fraud prevention, legal compliance, dispute handling, and other stated purposes. Retention periods vary by data type and applicable law.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal data. No Internet transmission or storage system can be guaranteed to be completely secure.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal data, and to withdraw consent. You may also manage cookie and advertising choices. To make a request, email [email protected]. We may need to verify your identity.

10. Children

The service is intended for adults arranging travel. If passenger information for a child is required for a booking, it should be provided by a parent, guardian, or authorized adult.

11. Cookies and advertising

See the Cookie Policy for information about necessary, analytics, advertising, and preference technologies. Consent choices may be device- or browser-specific unless linked to an account.

12. Updates

We may update this policy to reflect service, legal, or technology changes. The current version will be posted on this page.