Passport, booking, boarding, payment, and after-sales answers
Categories
Yes. Enter the passenger name and passport details carefully, and carry the same original passport on the travel date.
Use the name shown in the machine-readable passport and follow the booking form fields. Do not add nicknames or translate the name.
Contact support before travel. Ticket identity details may need to be updated or the ticket may need to be changed under the applicable railway rules.
Under the current age-based rule, travelers aged 6 to under 14 on the travel date may use a child ticket. Fare and seat treatment depend on the selected train and seat class.
A child under 6 may travel free without a separate seat when accompanied by an adult, subject to railway limits. A separate seat requires the appropriate ticket.
Each foreign passenger should travel with the identity document used for the booking. Enter the child passenger details exactly as requested.
Most journeys use electronic ticket records. Bring the original passport and follow the boarding instructions in the confirmation email.
For a first journey, 45-60 minutes is a practical target. Use a larger buffer during holidays, at very large stations, or when connecting from an airport.
Use the staffed or manual lane and show the original passport. Station staff can verify the electronic ticket record.
The checkout shows the transaction currency and available international payment methods. Confirm the final amount before authorizing payment.
Your card issuer may apply its own exchange rate or international transaction fee. The payment page shows the amount submitted by the booking site.
Do not create repeated payments immediately. Check the order page and email, then contact support if the status does not update.
Change eligibility depends on ticket status, timing, and railway rules. Open the order page or contact support as soon as possible.
Refund eligibility and deductions depend on the ticket status and time before departure. Review the order policy before submitting a request.
Options are limited after departure and depend on station and railway rules. Ask station staff immediately and contact support with the order number.
No. Eligibility depends on nationality, entry and exit ports, onward travel, permitted area, and current immigration rules.
Only when the current policy and permitted travel area allow it. Verify the itinerary with the official immigration authority before booking non-refundable travel.
Sources and freshness
Static planning guidance on this page is reviewed by the China Train Tickets editorial team. Train times, fares, seat classes, and availability can change, so the live result for your selected travel date is authoritative.
Primary operational reference
China Railway 12306 (live results may change when railway operations change)
