China Train Ticket Refund and Change Policy

Overview

Refund and change eligibility depends on the ticket status, fare conditions, train operator rules, departure time, and whether the ticket has already been used. The conditions shown in your order and confirmation email take priority.

How to request a refund or change

1. Open My Order and select the relevant booking.
2. Use the available refund or change option, or contact ChinaTrain support at [email protected].
3. Submit the request before the deadline shown for your ticket. A request is not complete until it has been accepted and confirmed.

Before ticket issuance

If ticketing has not been completed, cancellation may be available subject to the order status and any payment or processing costs already incurred.

After ticket issuance

Issued China train tickets are subject to the applicable China Railway fare rules. Operator deductions, ChinaTrain service fees, payment handling charges, and differences in the replacement fare may apply. Some promotional, discounted, special, group, or time-restricted tickets may not be refundable or changeable.

Timing and departure

Refund or change options usually become more limited as departure approaches. After departure, a ticket may become non-refundable or changeable only under restricted operator conditions. Submit requests as early as possible.

Refund processing

Approved refunds are returned to the original payment method where possible. ChinaTrain may complete its processing promptly, but the card issuer, bank, or payment provider determines when the funds appear in your account.

Passenger details and missed trains

Passenger names, passport details, train dates, stations, and train numbers must be checked before payment. Corrections may require cancellation and a new booking. Missing a train does not automatically create a right to a refund.

Contact

For assistance, use My Order or email [email protected] with your order reference. Do not send full card details by email.